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Recent activity by Rei Matsuoka-
Hey Danny!Thank you for checking the post!It is unfortunate that there is currently no solution. It seems highly likely that the issue lies with the Windows OS... I apologize for not including the ...
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Hi Danny!Our support team has provided an update on the situation, so I am writing to follow up.2. Regarding the number of affected students:We have received inquiries from at least 4 classrooms (a...
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Hi Danny!Thank you for your reply.Please find our answers to your questions below: Regarding other devices: No, this issue does not occur on other devices like Windows or Mac. It is happening fre...
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Hi there Danny!Thanks for the update. Regarding the suggested workaround, we’ve informed the classrooms and are managing to move forward, though the need to reopen the project each time is definite...
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I have an update for you. We have temporarily worked around the bug.- It seems that the pre-fix program remained in the history, and despite applying the fix, there were devices where it wasn't ref...
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Hi Danny, Thanks for your reply. As you suggested, I tried making the purchase at 1:00 AM U.S. time on September 4, but unfortunately, I still encountered an error and couldn’t complete the purchas...
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Hi Danny! Thank you!Is my understanding correct that the price increase will only occur at the time of renewal, but additional purchases can still be made now?Currently, we hold 6,000 li...
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Hi Danny!Our company has a commercial license, and it seems to apply to updates after September 2nd. Thank you for your response!
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Hi, there! Regarding the content of this thread, the issue with version 24H2 has occurred in the old version, and I would like to announce the latest version to the classroom I manage. However, I w...
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Hi Danny!I'm sorry for not replying sooner. This issue occurred when trying multiple networks.It happened with at least 10 different accounts around the time I posted recently.Have there been any s...