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Activity overview
Latest activity by Rei Matsuoka-
Rei Matsuoka commented,
Hi Danny!Our support team has provided an update on the situation, so I am writing to follow up.2. Regarding the number of affected students:We have received inquiries from at least 4 classrooms (a...
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Rei Matsuoka commented,
Hi Danny!Thank you for your reply.Please find our answers to your questions below: Regarding other devices: No, this issue does not occur on other devices like Windows or Mac. It is happening fre...
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Rei Matsuoka created a post,
Minecraft Education v1.21.133 Crashing on iPad (9th Gen) During Sign-in, Loading Large Worlds, and Using Commands
Dear Minecraft Support Team, I am writing to report a recurring crash issue we are experiencing with Minecraft Education (Version 1.21.133) in our classroom, where we use a large number of iPads fo...
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Rei Matsuoka commented,
Hi there Danny!Thanks for the update. Regarding the suggested workaround, we’ve informed the classrooms and are managing to move forward, though the need to reopen the project each time is definite...
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Rei Matsuoka commented,
I have an update for you. We have temporarily worked around the bug.- It seems that the pre-fix program remained in the history, and despite applying the fix, there were devices where it wasn't ref...
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Rei Matsuoka created a post,
Inquiry about Errors in MakeCode
Hello, In our classroom, we use original teaching materials created with MakeCode. On Saturday morning (Japan time), we encountered the following issue. After pressing the C key and then the start ...
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Rei Matsuoka commented,
Hi Danny, Thanks for your reply. As you suggested, I tried making the purchase at 1:00 AM U.S. time on September 4, but unfortunately, I still encountered an error and couldn’t complete the purchas...
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Rei Matsuoka commented,
Hi Danny! Thank you!Is my understanding correct that the price increase will only occur at the time of renewal, but additional purchases can still be made now?Currently, we hold 6,000 li...
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Rei Matsuoka commented,
Hi Danny!Our company has a commercial license, and it seems to apply to updates after September 2nd. Thank you for your response!
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Rei Matsuoka commented,
Hi, there! Regarding the content of this thread, the issue with version 24H2 has occurred in the old version, and I would like to announce the latest version to the classroom I manage. However, I w...