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Activity overview
Latest activity by Kaleb-
Kaleb commented,
Hey Carl, Cortex is one that we have found this issue with. The MacOS Freezing issue tends to occur with certain EDRs, or AVs. However, we have verified that the issue should be resolved in the lat...
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Kaleb commented,
Hey Kara, This doesn't sound like its expected. Could you provide a screenshot of what your students are seeing, so we can better understand what's happening? Make sure not to include any personal ...
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Kaleb commented,
Hey Wagner,Minecraft Education supports up to 40 players per session. However, because sessions are hosted locally on your device the true amount of players who can join could vary depending on you...
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Kaleb commented,
Hey David, Apologies for the delay. At this time, we don't officially support RTX in any of our Library worlds. Just like Bedrock, you'd need a pack that can support RTX. As most education devices ...
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Kaleb commented,
Hey there,Thanks for reaching out. I'm Kaleb with the Minecraft Education Support Team, I'm happy to assist you today! To help us break down the issue, can you check the following? 1. Are you usi...
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Kaleb commented,
Hey Nico Chiari, Apologies you were given a bad time frame. We ended up having to push the full release back a few weeks due to stability issues. I don't have an exact ETA at this time, but we're h...
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Kaleb commented,
Hey Alexander Vandamme Just to confirm, can you verify that you're school has all of the below URLs allowlisted? Normally strange library issues like this are caused by one, or a couple, of them mi...
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Kaleb commented,
Hey Deanne, I created a ticket for you and just sent you a response. I also wanted to acknowledge that this is currently a known bug we have, and we're working on a fix in our upcoming hotfix (no s...
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Kaleb commented,
Hey Jeff, MacOS lives in our Minecraft Education Beta program. Its the same as the preview, except it overrides your existing install. We believe we know what the core-issue is and have heard great...
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Kaleb commented,
Hey there, We're currently aware of a bug in the 1.21.06 release that can cause this crashing on computer running Windows 11 24H2. We're working on a patch that should be out soon. The Windows team...