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Recent activity by Rei Matsuoka-
Minecraft Education v1.21.133 Crashing on iPad (9th Gen) During Sign-in, Loading Large Worlds, and Using Commands
Dear Minecraft Support Team, I am writing to report a recurring crash issue we are experiencing with Minecraft Education (Version 1.21.133) in our classroom, where we use a large number of iPads fo...
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Inquiry about Errors in MakeCode
Hello, In our classroom, we use original teaching materials created with MakeCode. On Saturday morning (Japan time), we encountered the following issue. After pressing the C key and then the start ...
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Regarding the Increase in License Fees
Hello,I run a classroom and hold over 5,000 licenses.I would like to know specifically how the price increase for licenses will be implemented.- Will all the licenses we hold increase in price at o...
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Connection Error During Sign-in
We are currently receiving reports of the following issue from classrooms under my supervision and would appreciate your assistance in investigating it.[Issue Details] When launching Minecraft: Edu...
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MakeCode CodeBuilder Tutorial Not Opening
In our classroom, we provide world data using MakeCode's CodeBuilder across multiple OS (iPad OS, Mac OS, Windows OS) and various app versions (1.19~1.21).Since the beginning of April, we have rece...
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Unable to Download the Preview Version
**PC Specs**: i7 2.1GHz, Windows 11 24H2We encountered an issue where we could not download the preview version on a classroom PC. We tried restarting the PC and switching the network environment...
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Error Regarding Missing Behavior Pack or Resource Pack
Hi there.We are currently encountering the following error on multiple PCs:"At least one of your resource or behavior packs failed to load."Despite opening the same world, some PCs do not display t...