Minecraft EDU quit unexpectedly. Will not load on MacBook

Eric Morris29

• January 21, 2022 14:38
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This is a screenshot of the issue.

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  Dominick Support Agent

  • January 21, 2022 20:36
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  So, I see you are running Mac OS 10.13 High Sierra, correct? We have seen this issue if your OS is not updated. Let me know if you are able to and if the device is too old to, we may have to use an older client version by creating a ticket with the support team. Let me know your findings. 

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  David Amankwah

  • June 09, 2025 23:49
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  Just a question,

  I try to update my Mac High Sierra 10.13 to Big Sur 11, but it responds this:

  This version of macOS 11.7.10 cannot be installed on this computer.

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  Kaleb Support Agent

  • June 10, 2025 21:42

  

  Hey there, 
  It's likely your Mac is incompatible with new MacOS versions. Apple list all supported Mac's for Big Sur here: macOS Big Sur - Technical Specifications - Apple Support 
  
  Let us know if you have any additional questions, or concerns!
  Thank you!
  
  

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  David Amankwah

  • June 11, 2025 23:01
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  Thanks!

  Also, I have another Mac, and I want to know if i'll be able to get the latest version of Minecraft Education, and if it is possible to open it up on Big Sur 11.

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  Danny Support Agent

  • June 13, 2025 15:48

  

  Hey there!

  Big Sur 11 is no longer supported by Minecraft Education. As per: https://edusupport.minecraft.net/hc/en-us/articles/360047556591-System-Requirements  You will need to upgrade to at least Monterey 12 to play Minecraft Education.

  I hope that helps!

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