I can't access any games in Minecraft Education

Hello,
I am an educator who gives online classes. I have a mac book pro and I have tried absolutely everything to try and get Minecraft to work but it keeps giving me this message. I can only make new worlds or access old worlds, I cannot access any single minecraft education world. It used to work just fine, but over the last half of a year I have not been able to access these games.

I have tried:
1) ensuring my license is up to date
2) uninstalling minecraft, then installing the latest version
3) completely turning off the firewall meaning my firewall is NOT blocking any of the following:

https://*.minecraft-services.net/
https://*.xboxlive.com (Library/Demo Lesson)
https://*.playfabapi.com (Library/Demo Lesson)

4) checking internet connectivity (I have perfect internet and have even tried using the internet in friends places)
5) I've checked to make sure my web filter is blocking access, which it is not.
6) I never leave the game running for an extended period of time, and always close all my applications and turn my computer off after use.
7) tried searching for answers from other users on the internet

Danny Support Agent

April 02, 2025 22:10

Hey there!

Thanks for sharing your story and what you tried, I can totally see how this can be frustrating.

As it is a Mac having an issue connecting to library, I'd like you to give these keychain steps a try that Max and Lynda talk about from this thread ~ Technical issues 1.21.03 - Multiplayer – Minecraft Education

If you still are running into issues, it sounds like perhaps something is still blocking these urls > URLs Used by Minecraft Education – Minecraft Education, if you could test if the issue replicates on a different WIfi network that would be a good test, but I am thinking the keychain steps may help you.

Let us know how those go!

Comments