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Unable to connect to world 'Minecraft Education Edition'

Comments

22 comments

  • max a

    help me

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there Max,

    Sorry to hear you are running into some issues connecting in Minecraft Education.

    Is either the computer you are on or the computer you are connecting to a Mac by any chance?

    Are the Minecraft Education licenses you have school issued ones or commercial ones?

    Do you know anyone else running into issues?

    1
  • max a

    Thank you for reaching out,

    1. My computer is a Mac if that is what you're asking

    2. My Minecraft Education license is school issued

    3. No-one else is running into issues in my school

    1
  • max a

    I also know that the people I am trying to connect to are also using Macs

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  • Hello im here to gather some help as well because I am unfortunately running into the same problem as him. (school account)

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey all!

    Thanks for the info, sorry you are running into this!

    Let me know if you would like to participate in a log gathering build. I can create a ticket for us and share the link for that build there. The team is still investigating the issue.

    Thanks!

    1
  • max a

    Sure, I guess if you can fix my thing or let me join your world I could do the log gathering build.

    Thanks for the offer

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  • max a

    Dear Danny,

    I have also discovered that my Minecraft in-game library is not working, popping up with the message 'Something Went Wrong' when I try to open it. It seems as if I just can't win anything here. I was also wondering if getting the new software update would fix it. the update just came out today and I was on the latest version before it. Maybe Apple has fixed it, and I was wondering if it would be a good way to try. Anyway, sorry to hear that you are running into the same issues 'Coolio1234 Saint Denis' #nominecraftgang.

    Please reach out to me again, Danny!

    P.S. how do I do this log building thing?

    1
  • max a

    Here is the issue  ---->

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  • max a

    help me

    its been weeks

    I need assistance

    please

     

    0
  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Max!

    So sorry somehow your messages got missed. I will make a ticket for you right away and we can send the logging build to you there.

    Sorry for the inconvenience and thanks for the patience on this!

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  • max a

    I'm sorry if you have misunderstood, but I am actually not that worried about the logging build and did not fill out the form. I am sorry if this disappoints you but it's the truth. My main focus when I first made this post was to fix my Minecraft problem and after 3 weeks I still haven't really gotten an answer. I am just asking for you to please focus on trying to fix the issue and after it is fixed I can do the logging build. If at any point you don't think it can be fixed or think that I should talk to someone else, please tell me so.

    Cheers, Max

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  • Kaleb

    Hey Max, 
    We've had users find success by following the steps that Max and Lyda have laid out here: Technical issues 1.21.03 - Multiplayer – Minecraft Education 

    Let us know if you have any additional questions, or concerns!
    Thanks,

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  • max a

    I couldn't find a lot of the files that they talk about in the post, I found some but when I deleted and reinstalled, it still came up with the same message. I also found the instructions a bit confusing but I eventually found the Keychain Access and what I thought were some of the right files. Could someone please clear this up for me and make the instructions more clear for others.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Max,

    If you would like, we can make a ticket for you and you can send us a video of your process and where you get stuck and we can give some tips and pointers from there.

    Let us know!

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  • max a

    I don't think that a video is necessary, as everything that you need to know is that I can't find some of the keychains

    also I don't know how to 'show hidden keychains.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    A video reproduction of the issue would help out a lot in sharing your situation with the test team so they could investigate further. If you are willing I can make a ticket, otherwise it will be more difficult to troubleshoot.

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  • max a

    Sorry, I don't feel comfortable with posting a video of my keychain access which includes a lot of personal information like passwords, my school and more on a public platform

     

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Totally understandable. We wouldn't want you to post here either. We would make a ticket for you if you are willing which is essentially just an email thread between you and our support team.

    Let us know if that changes anything and we an make you a ticket if you would like to send us a video reproduction.

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  • max a

    nvm i fixed it

    1
  • Thomas Arntson

    Max,

     

    How did you fix it? We have a school account for Minecraft EDU using a Mac Book Air and can't seem to allow students to join our worlds. 

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  • Zack Toomey

    Max, I have the same problem as you did, if you could get back to me on how to fix it that would be great.

    0

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