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Unable to open my world

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6 comments

  • Rod Holdaway

    The exact wording of the error message is:

    A newer version of the game has saved this world. It cannot be loaded. Unable to connect to world. 

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  • Kaleb

    Hey Rod, 
    I'm Caleb with the Minecraft Education support team! Happy to help out! 
    This error indicated that the world was opened in a newer version of the game and to prevent corruption you'll need to update your game. 
    1. Double check that you're running the latest version of Minecraft Education. The current version is 1.20.13.
    2. If the world was opened in preview, it cannot be downgraded. You'll need to open the world in the newest version of preview, currently 1.20.70

    You can instructions for updating your game here: Update to a New Version of Minecraft Education – Minecraft Education

    If you're already running the newest version, can you confirm the following: 
    1. What OS are you on? (Windows, ChromeOS, MacOS, etc) 
    2. What version of Minecraft Education are you running? 
    3. If you export the world, can it be imported to another device and opened?
    4. Would you be willing to transfer to a ticket so we could snag a copy of the world and take a look on our end? 

    Let us know if you have any additional questions, or concerns!
    Thanks,

    -1
  • Rod Holdaway

    Hello Caleb,

    Thanks for your help.

    I am running:

    macOS Sonoma 14.4.1

    Minecraft version 1.20.13

    I am willing to transfer to a ticket.

    I look forward to hearing from you!

    Thanks again,

    Rod

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  • Kaleb

    Awesome! Let's transfer this to a ticket and see what's going on.
    See you over there! 

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  • Rod Holdaway

    Do I need to do anything to facilitate the transfer?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Nope! 

    Caleb made a ticket for you and it looks like you are chatting via email now and the conversation can be over there now. :)

    Cheers!

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