Canceling your Minecraft Education Subscription

If Minecraft Education hasn’t fulfilled your expectations or requirements, rest assured that you have the flexibility to cancel your subscription at any time. 
For detailed instructions on license cancellation and eligibility for refunds, please refer to this guide available on Microsoft’s official page. 
Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

Follow the steps outlined below to seamlessly cancel your subscription and/or disable automatic renewal. We also have a video here that can assist in this process: 

Step 1: Unassign all licenses
In order to request a refund, you must first unassign all licenses for Minecraft Education from users.

• Go to the Users > Active users page in the Microsoft 365 admin center.
• Select all users
• In the toolbar select "Manage Product Licenses"
  
• Select unassign all and save changes.
  

Step 2: Cancel Subscription

• If you're using the Simplified view, select Subscriptions.
  • If you're using the Dashboard view, go to the Billing > Your products.
• Select the subscription that you want to cancel.
• On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.
  
   
• Many users will be eligible for a partial prorated refund. This would be a partial credit for your unused month being returned to your original payment method within 30 days. 
  • For example, if you cancel 2 months into your 12-month subscription, you would be refunded 80% of your subscription cost (10 months). 
    • You can learn more about Microsoft's refund policy here: https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide
    • In some cases, this will just mean turning off auto-renew.  
  • For some users, you can only turn off recurring billing. In the Canceling your subscription pane, review the information about how canceling works for your subscription, then select edit the recurring billing settings. 

• If you’re within the grace period during which you can cancel your subscription, select a reason for why you’re canceling, provide optional feedback, then select Cancel subscription. This will result in a full refund being sent to your original payment method within 30 days. 

  

• In the Edit recurring billing pane, select Off, then select Save.

If for any reason this process doesn't work for you, our support team may be able to assist. To ensure the process runs as quickly as possible, be sure to provide your agent with one of the following: 

• Your username and domain (i.e. someone@something.onmicrosoft.com)
• Your original invoice
• Any renewal notices with your account information attached
• The line item from your bank statement. 

Please also note that you will need to reach out from the technical contact on the account. This is the email where your invoices, billing notifications, or other communication about your Minecraft Education licenses are sent. 

You can reach our support by using this link: https://aka.ms/MEE_New_Request

You’re all set with the cancellation, and there won’t be any more charges for Minecraft Education. If you're eligible for a refund, you should see your funds returned within a few days. 
It’s a bummer to see you go! If you’ve got any suggestions on how we can improve or want to share why you decided to leave, we’re all ears. Your feedback really matters to us: Feature Wishlist – Minecraft Education