Minecraft Crashes on Opening
This is a fresh install on a powerwashed Chromebook device. I have provided a video and the information on my specific Chromebook.
Google Chrome |
105.0.5195.134 (Official Build) (32-bit)
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Revision |
7fd3a1d371b9d7a0ed734b21bd4200b762e08a91-refs/branch-heads/5195@{#1122}
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Platform |
14989.107.0 (Official Build) stable-channel jacuzzi
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Firmware Version |
Google_Burnet.12573.305.0
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Customization ID |
burnet
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ARC |
9040940 SDK Version: 28
|
JavaScript |
V8 10.5.218.8 |
User Agent |
Mozilla/5.0 (X11; CrOS aarch64 14989.107.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/105.0.0.0 Safari/537.36 |
Here is the video: https://streamable.com/yd0v0e
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Official comment
We are attempting to consolidate the information for Chromebooks that are experiencing the crash at time of login with a Black screen or the Mojang logo. Please refer to this thread for this issue: Black Screen on minecraft(*) – Minecraft: Education Edition Support.
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Thank you sending us that information. From the video it appears that you are running into the bug that causes Chromebooks screens to dim very dark or appear as a black screen. The Dev are aware and are actively looking for a solution. This data will help them with more data points to be able to isolate the issue. At this time there is no current fix I can provide. I would attempt to check any antivirus software or proxies that are running and make sure to add our application as a trusted source. Then make sure the newly updated URLs Used by Minecraft: Education Edition – Minecraft: Education Edition Support list has all been allow listed on your network.
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I have indeed checked to make sure none of my network's firewalls and proxies intervein with the loading. Thanks for the quick response!
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Hey there,
As Dom mentioned, this is an issue the team is working towards resolving.
Thanks so much for your patience and report!
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Is it possible that a library that is being loaded isn't compatible with 32-bit platforms? I did start to get this error after an update was pushed to the playstore and my system is 32-bit.
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We are asking customers experiencing this issue to file a report with google by pressing alt+shift+i , filling out the info requested, include the #minecraftedu tag in their report. Google is looking into this with us as well.
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