Freeze on Startup (Mac Pro M1, MC Edu 1.18.32)

Josh Lukins

• August 29, 2022 23:26
• Report a Concern

We are having an issue with our brand new teacher computer using Minecraft Education.

16-inch MacBook Pro M1
MacOS Monterey 12.2.1
Minecraft Education 1.18.32

A video that show the issue: https://youtu.be/kbS3WDX0jzA

Whenever we open Minecraft is just freezes on the initial loading screen. Sometimes it shows the "Signing in to ....(email address)..." message and other times it gets to "Downloading Resources...". 

Trying to close the app normally doesn't work. Only Force Quit will close the program.

I've tried completely reinstalling the program (Deleting the App and the folders from ~/Library) but the issue keeps re-occuring.

This is a brand new (expensive) computer and it should be able to run Minecraft. We are getting some pretty upset teacher's and students whose lessons have really been impacted by this.

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  Dominick Support

  • August 30, 2022 21:55

  

  I understand and am sorry that this is affecting everyone. At this time the new update has caused some bugs that the Dev team are addressing. We hope that the upcoming patch will address this. One suggestion is to try with a new profile that does not have restrictions in place. If it works from there add more and more of your policies into the profile to see what might be causing the communication issues. A bug report for Mac issues with the new update has been generated and sent to the Dev team. 

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  Dennis Andrade

  • September 22, 2023 15:58
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  I'm running into this issue on a Mac M1 Max. Minecraft education version 1.20.12. Did you guys ever resolve this?

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  Danny Support

  • September 22, 2023 16:22

  

  Hey there,

  Sorry to hear you are running into some issues.

  What OS version are you running?

  Has it worked prior?

  Do you know others running into this issue as well?

  Is this is a home or school issued device?

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  Dennis Andrade

  • September 22, 2023 16:50
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  It's macOS Ventura. It's the first time I'm trying to install this on this laptop. Home issued device.

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  Chris Goodson

  • September 25, 2023 18:26
  • Report a Concern

  I'm also seeing this problem again.

  Running Ventura 13.5.1 (22G90)

  Minecraft Education version 1.20.12

  This previously occurred with 1.18. Problem resolved, but is now back with all Macs in our district.

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