Chromebook Minecraft EE not loading
Up to date Chromebook trying to play 1.18.32.0 version. When I click to launch app I see Mojang screen, then goes black. Won't load further. Tried restarting computer. Uninstalled and reinstalled game.
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Official comment
At this time, we are working with Google and have been asked that for customers experiencing this issue to file a report with Google by pressing alt+shift+i , filling out the info requested, include the #minecraftedu tag in your report. We will continue to post updates on this thread in the future. Thank you all for your time. -
Sorry to hear about the black screen issue. This is a known bug and we are currently investigating it. If you are on Windows, please try this:
- Uninstall all versions of Minecraft: Education Edition (back up any worlds you need to)
- Navigate to: https://education.minecraft.net/en-us/get-started/download
- Scroll down past the Windows, Chromebook or Android, Mac and Iphone/Ipad options. Click "download from the Windows Store"
- Try and download the update from the Windows Store and let us know how that goes!
Currently that is our only fix. I am sorry I don't have a fix for Chromebooks at this time.
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I appreciate the feedback but I am not on Windows so this is not an option unless you are saying I can download the Windows store on my Chromebook which I'm guessing you are not saying.
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About when will it be fixed?
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I am sorry currently that is our only fix for Windows devices. I am sorry I don't have a fix for Chromebooks at this time.
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I've just taken a look at the app store reviews, minecraft education isn't loading for all chromebook users including myself. Please fix this for chromebook users, it's been happening to all of us since the update!
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When is this bug on Chromebook going to be fixed
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There is no ETA at this time but as soon as a fix is provided, we will get that information to our users.
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When is this lag going to be fixed please give me a date or something
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Hey Yuma,
Unfortunately we do not have a date for you at the moment.
In the meantime try lowering the "Render Distance setting to a number between 1-4 and see if that helps. (Default should be 9)
Let us know!
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Where do you find the render distance
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Settings > Video Settings > Render Distance
Let me know how it goes
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Hi, Max Martinez - Sorry you are having troubles with the Chromebook version. Just so you know for the future, if you realize that you want to add more to a post, you can click on the gear on the right and choose edit. Multiple posts are considered spam. ;]
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I can not get in yet so I can,t change my render distance pleas give me a date when this will be fixed it has been long time since I have played Minecraft ed. But thank you for trying y'all's best
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And I'm a Chromebook user
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When is this bug going to be fixed I've been waiting a month and it still is not working please help me plese
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There is no ETA for a fix at this time Yuma. Please try to limit your questions and responses to a single post or two at most.
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Is there any update on this one? Our school has been using this for class quite often and since the students all use Chromebooks this has been a massive inconvenience.
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Any news on a fix?
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I am sorry for the issue that is affecting many users. We have seen that some web sockets and filters on Chromebooks are interfering with the game client. Try disabling these to see if that changes the issue. There is still no ETA provided to us to give out of when this issue will be resolved.
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Hello,
Please provide more info and instructions regarding "some web sockets and filters on Chromebooks are interfering with the game client. Try disabling these to see if that changes the issue"
Thank you!
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With Chromebooks you can have web sockets, extensions, and proxies installed through the browser. There are a multitude of these. Check your browser extensions to remove them or to change settings to allow communication with our servers. Some extensions are not meant to block but change your internet settings and this can cause issues as well.
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Is their still any news on a fix, it works on other Chromebooks but not mine.
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Same this is happening to me plz fix the problem asap i like the game chromebook
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Ok i did At+shift+i and just Reported this to google maybe give feedback to minecraft.net if that works if it does not try commenting to me again ok guys im trying to fix this through different ways and mostly it happens to all that are non-school users and school users and try listening to other comments but you can't do render distance to 9 you cannot even go back to 1.17 because that will be for linux users on chromebook
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everyone does not like black screen for support put #PLSFIXMINECRAFTEEPLS for support team and upload videos about this on youtube and put #PLSFIXMINECRAFTEEPLS listen to my post about feedback to minecraft.net ima make a website about this soon ill give link for support
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Thank you, Max, for trying to be proactive. The Devs are working on this with Google, and we understand the frustration. We think it may have to do with the graphics coding on the backend. One thing we are trying with Macs, and you are welcome to try this on Chromebooks, is to run Minecraft Education in Windowed mode instead of Fullscreen and see if that changes anything.
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Your welcome Dominick i will check right now and ill see if it works
ill be back with the news first everyone clear the storage of the game thanks ill give more news soon see ya in a few moments with news
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bad news i reopened it it still aint working im sorry but google did not fix this mostly because minecraft EE was installed by Several schools in california or all states of the United States everyone clear storage then force stop on app settings on your chromebook if you are school managed user you can face errors of minecraft EE
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Following this post to hopefully get an update as to when Education Edition will work on Chromebooks again. My children solely rely on chromebooks for homeschool and some of their lessons are on minecraft and they haven't been able to play in months. Also we usually play as a family on the weekends and haven't been able to do that either in months. Hopefully this can be fixed ASAP.
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