I have a problem with compability at Windows 10

VINICIUS BEBER RUSZCZAK

• August 10, 2022 00:29
• Report a Concern

Today I try to update my minecraft Education for the new 1.18, but when i try to open the minecraft, my screen becomes black and then it closes. I try to fix it with the Windows solution problem and didn’t works

when i open the properties i saw that the 1.18.32 version is for Windows 8, but my is Windows 10. Please i need help

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  Danny Support Agent

  • August 10, 2022 22:18

  

  Hey there!

  Sorry to hear! Try restarting your device.

  Also, in properties do you have compatibility mode checked? If so, uncheck it please.

  Let us know if that helped!

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  VINICIUS BEBER RUSZCZAK

  • August 18, 2022 15:40
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  eu descobri que o problema era o meu avast anti virus que quando ele tentava atualizar, um dos arquivos da atualização era barrado pelo avast

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  VINICIUS BEBER RUSZCZAK

  • August 18, 2022 15:51
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  agora eu exclui o avast e baixei o MEE novamente, porém dá aquele mesmo erro que a tela fica preta e em seguida fecha. 
  
  Eu abri o modo de compatibilidade mas não consigo desmarcar a opção

   

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  VINICIUS BEBER RUSZCZAK

  • August 18, 2022 15:56
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  eu também tentei executar solução de problemas de compatibilidade e não funcionou

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