Single Sign-On Works for some computers but not others

Jack BUTLER

• June 16, 2022 04:28
• Report a Concern

Hello, I have an issue with Single Sign-On for MC:E, being that in the school's computer lab, some computers are able to use the "Single Sign-On" profile toggle successfully, and for others when that toggle is switched on all students must still enter their email and password regardless.

I was wondering what other factors could be affecting this function from working, as all the computers in this space should be configured the same way.

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  Danny Support

  • June 17, 2022 18:23

  

  Hey there Jack BUTLER!

  Thanks for reaching out!

  I would say the biggest culprit for SSO not functioning as expected, is that that the Minecraft: Education Edition login email must be the same as the device's login email. 

  Let me know if that was the case or if we need to look into it further! 

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  Jack BUTLER

  • June 20, 2022 23:54
  • Report a Concern

  Thanks Danny,

  That makes a lot of sense! I don't think that is the issue, though, as Microsoft SSO works for other applications like Edge and Office, and our students sign in with a specific department assigned username that is the same as their student email.

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  Danny Support

  • June 21, 2022 18:40

  

  Hey Jack BUTLER

  Thanks for that info! I went ahead and opened up a ticket for you to troubleshoot further, so I will see you on the other side! I will communicate anything further!

   

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