Problems with the new update 26.32

I have a couple of online students who have not been able to connect to my world.
On my end, I see their names appear in the list of players in the world, and I see them appear in the game, but a few seconds later they are out.
On their end, it seems like it is connecting normally, then after the "Loading Resources" part, the game crashes.
It also seems they also can't create or open their existing worlds when they have this problem. They had no issues before the recent update.

and I have another problem with two students trying to install

Installation error from two other at home students. Actually two different errors came up when trying to install.

1. "An error occurred while creating the scheduled task "Minecraft Education Weekly Updater.job" Error description: access is denied.

2. The Minecraft Education installation ended prematurely because an error occurred. Your system has not been modified. To install this program at a later time, please run the installer again.

Any idea how to get through these?

These are families at home, and most parents don't really have IT knowledge, making these problems very difficult to figure out.

Danny Support Agent

August 17, 2026 18:27

Hey there!

Sorry to hear you are running into some issues with users connecting to your world. Just had a few questions to help us support you further:

1 - What country are they trying to connect from?

2 - Have you asked them for screenshots of their version of the game to ensure they also have updated to the newest and latest version of Minecraft Education?

3 - If the parents back up their worlds with the help of https://edusupport.minecraft.net/hc/en-us/articles/360047555391-Import-Export-and-Manage-Worlds, then uninstall and reinstall Minecraft Education, does that help with any of the issues?

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