cant sign in

alex paleev

• June 19, 2026 12:50
• Report a Concern

cant sign in and cant do demo

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  alex paleev

  • June 19, 2026 12:51
  • Report a Concern

  this is the error

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  Danny Support Agent

  • June 19, 2026 17:30

  

  Hey there!

  This error can often be caused by your date and time being off. 
  Could you confirm under Windows Settings > Time and Language > Date and Time that your time zone and region are right, and hit the "Sync Now" button?
  See the screenshots below for both Windows 10 and 11 
  
  Windows 11: 
  1. From Windows Settings on the sidebar select "Time and Language." 

  2. Select "Date and Time"

  

  3. Ensure Timezone and Region look correct. 

  4. Select the "Sync Now" button to make windows sync the current time.

  

  5. Open Minecraft Education. See if you can sign in again.
  ​

  Windows 10: 

  1. Open Windows Settings and select Date and Time on the sidebar

  

  2. Ensure that Time Zone is correct and select Sync Now

  

  3. On the sidebar select Region and confirm that "Country and Region" is correct. 

  
  Let us know if these steps work for you! 
  
  Thanks, 

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  alex paleev

  • June 19, 2026 18:47
  • Report a Concern

  thank you so much it worked

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  alex paleev

  • June 19, 2026 18:55
  • Report a Concern

  but i cant join my worlds

   

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  alex paleev

  • June 19, 2026 18:57
  • Report a Concern

  they disappeared 

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  Danny Support Agent

  • June 19, 2026 21:07

  

  Sure! 

  Check to see if your worlds are still here: https://edusupport.minecraft.net/hc/en-us/articles/4404785703316-Location-of-World-Files

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