Unable to sign in

Jack Zhang

• May 03, 2026 08:42
• Report a Concern

It keeps saying "Unable to connect to server right now, check your internet" but my internet is fine

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• 

  Danny Support Agent

  • May 04, 2026 16:06

  

  Hey there!

  Sorry to hear you are running into some issues logging into Minecraft Education. Just had a few questions to help us support you further:

  1.) What device make / model and OS version are you on when you got this error?

  2.) Are you on the latest version of Minecraft Education?

  3.) Is this a home network or school network? Does it work on another network?

  4.) Have you told your IT admin about this issue yet?

  5.) Can you please provide a screenshot  of the error so we can support you further? (no personal info please)

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