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Minecraft Error Code 2604

Comments

9 comments

  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Sorry to hear you are running into some issues with the 2604 Chromebook error. Are you in NYC DOE by any chance? Do you know any others running into this issue as well?

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  • Hedge Plays

    yes I am in the doe and most of the school is blocked

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  • Kaleb Support Agent
    Bug Zapper Support Beacon of Knowledge

    Hey there, 
    Thanks for the clarification. We're working with the NYDOE Administration Team, and all teams involved to get to the root of this issue. We hope to have a resolution soon. 

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  • Mathew You

    Good Morning,

    It is not just the school Chromebook im pretty sure its every Chromebook since I have my own and it does not work and mac's phones iPads all work.

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  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Gotcha thanks for the clarification. The team is in the works with chatting with the NYC DOE IT teams. Thanks for your patience with this!

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  • Mike Marr

    Hi Danny - this is happening in the Calgary Board of Education as well. Can you have someone connect with me directly to discuss?

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  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there Mike,

    Sorry to hear you are running into some issues with this as well. We see you have submitted a ticket and someone will be reaching out to you today about it. See you in the ticket!

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  • Mike Marr

    Hi all, Kaleb has been in touch with me, thank you.

    Given that this was working, do you have a sense of what changed to create this behavior? And has there been any progress made on a resolution that you can share?

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  • Kaleb Support Agent
    Bug Zapper Support Beacon of Knowledge

    Hey Mike, 
    As I mentioned in my ticket with you, we've investigated this with Google. We suspect that a change was made that tightened security for SSO Solutions in the Android Subsystem that ChromeOS uses that requires certificate chains to be fully validated. If a failure occurs between an IdP (i.e. ADFS, Classlink, etc.) than the Microsoft System spits out a generic certificate error of 2604 since it can't see into that process. 


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