re-enable a device

JANICE CONSIGLIO

• April 16, 2026 21:37
• Report a Concern

I spent hours and hours trying to re-enable a device i somehow disabled on the admin page... was on the chat for 90 minutes, made a ticket, all no help...chat gpt told me this:

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🔧 Method 1: Re-enable in Microsoft Entra (Azure AD)

1. Go to: https://entra.microsoft.com
2. Sign in with your admin account
3. Navigate to:
   Devices → All devices
4. Find the disabled device (you can search by name)
5. Click the device
6. Hit Enable

👉 This is the most direct and common fix.

It said it was enabled, it wasn't...so I clicked disable, then enable and pow, zing zow IT IS FIXED

 

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• 

  Danny Support Agent

  • April 17, 2026 16:38
  • Edited

  

  Hey there!

  Sorry about your rough experience getting things sorted but I am glad you got there in the end!  Your error was not something we saw very often so there was a bit of team chatter on it, so thanks for the patience. We will make a note of your findings in case we see it again with other customers in the future! Thanks for sharing your experience. Sounds like things are up and running for you again. Let us know if you have further questions!

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