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How to fix "Invalid Tenant ID"

Comments

7 comments

  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues with this. This is a recorded bug that more and more people are reporting and we have a bug report filed for.

    Here are a few things to try:

    In the meantime you can have them make sure that all users are on the latest version of Minecraft Education. If you are on Android/Chromebook devices, you can turn off "Automatic DNS" in your Private DNS settings. Let us know if that last step helps with the issue at all! 

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  • Zoe Compton

    hi um.. I have a hp laptop but a have this happening to me but I also cant find the Private DNS settings at all, please help when you can thank you!

     

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  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there Zoe! Sorry to hear you are running into some issues with this as well. Same as above, are you able to confirm all users trying to connect with one another on the same and latest version of Minecraft Education?

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  • James Tucker

    My school has blocked the app store for my dell laptop and I downloaded education edition off of the website. So how do I update to the latest version, without going on the app store????

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  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey James,

    I would recommend reaching out to your school's IT admin to see if they can get it on your school device so you can continue your work. Sorry for the inconvenience and thanks for the patience!

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  • Mark Loundy

    Also getting the "Invalid Tenant ID" error.

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  • Kaleb Support Agent
    Bug Zapper Support Beacon of Knowledge

    Hey Mark Loundy
    Just to verify: can you confirm that all of your Minecraft Education installations are all on the latest version (1.21.132)? The Invalid Tenant ID is mostly caused by devices running different versions of the app. 

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