Logging out on iPads

Melissa Woods

• February 11, 2026 18:50
• Report a Concern

I have sporadic iPads that will not allow the student to log completely out. When students open the app, it opens to a screen with a pre-filled email and a box for the password. We have tried deleting the app and reinstalling, but that has not resolved the issues on all ipads. What else can we try? 

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  Danny Support Agent

  • February 18, 2026 19:55

  

  Hey there,

  Sorry to hear you are running into some issues logging out on Ipads. Are you getting an "Account Switched" error? If not, could you screenshot anything relevant (without any personal info) for us to take a look at? How many users are running into this would you say?

   

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