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Jukeboxes not playing music

Comments

7 comments

  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Sorry to hear you are running into some issues with the jukeboxes not playing music. Just had a few questions to help us support you further:

    1 - Do you know any others experiencing this issue?

    2 - What device Make/Model/ OS version are you seeing this issue on? 

    3 - Are you on the latest version of Minecraft Education? 

    We have heard reports of this now and then but I don't believe we were able to replicate the issue on our end yet.

    0
  • SAMUEL WEAVER

    I do not know of other people I know having this issue but I can ask (around 4 people)

    I am on a Chromebook. Model: Lenovo 300e Yoga Chromebook Gen 4. Chrome OS

    I am on the latest version of Minecraft Education

    0
  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Thanks so much for that info! 

    If I make a ticket for us, would you be willing to create a video reproduction of the issue so we can try to replicate it on our end? 

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  • SAMUEL WEAVER

    I would.

    0
  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Great! I made one for us, we shall chat there! \o/ 

    -1
  • SAMUEL WEAVER

    Where do I access the ticket? I have the video.

    0
  • Kaleb Support Agent
    Bug Zapper Support Beacon of Knowledge

    Hey Samuel, 
    You should've gotten an email with a reply from Dan where you can attach the video! Let us know if you don't see it! 

    -1

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