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7 comments

  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues logging into Minecraft Education.

    Just had a few questions to help us support you further:

    1.) What device make / model and OS version are you on when you got this error?

    2.) Are you on the latest version of Minecraft Education?

    3.) Is this a home network or school network?

    4.) Is this a commercial account or school managed account?

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  • arch wood

    its a hp probook x360 11 g5 EE with Windows 11 Education. I'm using the latest version on a school network with a school account.

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  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Thanks for the info!

    Are you able to back up any data, uninstall Minecraft Education and reinstall?

    Otherwise, I recommend reaching out to your school's IT admin for this issue, they will likely know more about what is going on here.

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  • its doing the same thing to mine to i dont know what to do

     

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  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Hey there Maddie!

    Sorry to hear you are running into similar issues.

    Same notes as above:

    Are you able to back up any data, uninstall Minecraft Education and reinstall?

    Otherwise, I recommend reaching out to your school's IT admin for this issue, they will likely know more about what is going on here.

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  • nathaniel brooks

    i dont have a school iT admin, i have a home computer

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  • Danny Support Agent
    Beacon of Knowledge Bug Zapper Support

    Gotcha, thanks for that info. Are you able to back up any data, uninstall Minecraft Education and reinstall? Did that help your issue at all?

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