Minecraft Education not working with Sequoia
I recently updated my iMacs to Sequoia and have been getting tons of issues accessing Minecraft Education. I've gotten everything from the screen freezing on the opening page to the Sign In button not working to Minecraft opening on a background tab and then freezing. I've also had the log in screen show up completely white and after the students enter their credentials, the screen freezing as well. I've tried updating Minecraft to the latest version 1.21.06. I've tried doing a complete reinstall. Nothing seems to work. Any suggestions?
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Hey there!
Sorry to hear you are running into some issues with Mac and Minecraft Education.
You noticed this just when it updated to Sequoia?
Have things worked just fine prior?
How many users do you know with these issues as well?
Is it all login related issues?
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It was happening randomly before the update it is happening on most of the computers and much more frequently since. When the students are able to log in, many times it will freeze shortly after as well. I don't know if there is some sort of conflict with the NYCDOE filters or if anyone else is having this problem running Minecraft on Macs but it is very inconvenient. I also do work after school at a different DOE school that also updated to Sequoia and they are having the same issues.
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Hey there,
Gotcha, thanks for the info. Sorry for the inconvenience and thanks for the patience on this.
Could you please share the full device specs RAM/ CPU/ Storage Space/ GPU of the device?
Also, if you are willing I can create a ticket for us and if you are able send us a video reproduction of the issue so we can share with the test team?
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The computers are all iMacs, model#MQRK3LL/A with Apple M3 Chips, 8GB of memory and over 400GB of storage available.
Here is a link to a video I took showing multiple log in issues. In none of the attempts was I able to log in. It also shows how after freezing and force quitting, Minecraft will open in a separate tab.
[link viewed and removed to protect your security]
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Hey Adam!
Thanks for the link and info, it does look like someone else from NYC sent us a very similar video / issue that we are looking into as well.
So no issues with previous Os's, correct?0 -
There were random issues in the past but they usually were resolved by force quitting and reopening Minecraft which does not work anymore since the updates.
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Happy New Year. I'm wondering if there are any updates to all the issues people have been having with Minecraft and Sequoia through the New York City Board of Education.
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Happy New Year!
No big updates I am afraid. Something you could test if available would be to back up one of your Mac Sequoia devices, and fully factory reset it to see if that solves any of the issues.
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