Minecraft locks and crashes on password change screen
Problem is only occurring for two students in a large implementation, Program locks when they get to the password change page. Then restarts. Devices are both Chromebooks
Solutions tried:
- Uninstalled and reinstalled game
- wiped and re-enrolled Chromebook
- admin manually changed password without auto reset. Crashed on password entry screen.
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Hey there!
Sorry to hear you are running into some issues with crashes on Chromebooks.
Just had a few questions to help us support you further:
1 - How many users are running into issues?
2 - Is it only Chromebooks experiencing issues?
3 - Have things worked previously?
4 - Are there any error messages that show?
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1 - How many users are running into issues?
Only two users out of about 50 today (hundreds more previously with no problems)
2 - Is it only Chromebooks experiencing issues?
Yes
3 - Have things worked previously?
Yes, This is the first time with this error
4 - Are there any error messages that show?
No error messages. First sign of problems is when the student is unable to type in the existing and new passwords on the password reset screen.
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Hey there,
Gotcha, thanks for all the info. If you are willing we can transfer this to a ticket and continue the convo there where you can send us a video of the issue that I can then share with the test team.
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