Checking Download
I am trying to open a world from a download shared with me. This works, and others are acting the same way. However, I have a grey box that says, "Checking Download, this may take a few moments." It ends up timing out. What could be wrong?
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Hi! I do you think you could provide were you are downloading this world from? I could help out more if I knew this info.
Thanks!
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Hey there!
Sorry to hear you are running into some issues with timing out downloads.
Where was this world downloaded from? Do any downloads work or is it just this one with a problem?
Do you know any others with this issue?
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Hello,
My class is having a similar issue. I have a .mcworld file that I have used in the past (last school year) with my and multiple student computers. This school year, it will get stuck at the "Checking Download, this may take a few moments" for an indeterminate amount of time; so far only one student was able to load it after 10 plus minutes, though most of the time it times out. I have tried uploading other previous worlds I have saved and other newer downloads to the same effect. They either never load, or it takes far to long to be practical during class time. New worlds are fine, as are worlds that have already been loaded. Please help.
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HI Brandon Raskob,
Where are you downloading this form?
Does this happen all the time?
Is it specific only to one world?
Do you know any others with this issue?
- AB
p.s. credits to Danny for the style ;)
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One is a saved world of mine from my previous computer, though it does it with other previous worlds I have saved and other newer downloads to the same effect. It seems to be happening with all of the students on all of the school computers.
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Hey Brandon,
Thanks for the added info!
Sorry to hear you are running into some issues, what Make/Model/ OS version do the students have?
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Hello. My setup:
Edition Windows 10 Education
Version 22H2
Installed on 7/13/2022
OS build 19045.5011
Experience Windows Feature Experience Pack 1000.19060.1000.0My students' setup:
Edition Windows 11Education
Version 22H2
Installed on 10/13/2022
OS build 22621.2283
Experience Windows Feature Experience Pack 1000.22662.1000.0We are all running version 1.21.6.0 of Minecraft Edu.
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Thanks for that info! Have things worked prior?
Does the issue replicate on another network?
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I tried it on my home network and had the same issue.
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Gotcha, and this issue started with the most recent Minecraft Education update?
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The issue started over the summer when I transferred to this school. Whether it was because I transferred to a different school, or because something happened to the game over the summer I cannot say. But everything worked last school year at my old school, and now it doesn't.
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Hey there,
Ah! Thanks for the info, so could it be possible your licenses are associated with the other school and not with your current one and therefore causing you access issues?
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I and my students access Minecraft Edu through our district O365 accounts, which carry over between schools. My access to Minecraft hasn't changed; just the ability to access .mcworld files that I didn't create on my current device.
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Having the same issue with my self-made and exported .mcworld files. When I import and try to open them I get stuck at "Checking download. This may take a few moments".
I can load some files but not others and it doesn't matter how old the files are (I have one from 9th of march 2024 that works, and another from 21st of september 2024 that doesn't)
Also:- I haven't switched workplaces (or even accounts for that matter) since the creation of all of these files
- I have imported and used some of these files as recently as september of this year
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Thanks for the info all!
Let me check with the team for thoughts.
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Hey all!
If either of you want to share a world you are having issues with, I can make a ticket for us so I can share the world with us there so we can then share with the team to investigate further.
Thanks!
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How would you like me to share it to you?
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Hey Brandon,
I'll create a ticket for you where you can share the world!
Let us know if you have any additional questions, or concerns!1 -
Sent one of the worlds your way, though there are others.
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I am having the same issue, how is the problem solved?
Grtz A.
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Hey there,
Sorry to hear you are running into some issues.
Just had a few questions to help us support you further:
1 - What device Make/Model are you running into this issue on?
2 - Have things worked prior?
3 - Can you send a screenshot of your issue? (without any personal info)
Thanks!
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Dell Precision3560
Apparaatnaam LT2022-ICT-AV
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 1.69 GHz
Geïnstalleerd RAM-geheugen 16,0 GB (15,7 GB beschikbaar)
Editie Windows 11 Pro
Versie 24H2Some maps work others keep checking download, or do nothing at all.
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So my laptop had problem on Friday where it got wet in the out lets then just today my computer got erased but I do have an account but it is not letting me download it.
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Including it is being blocked.
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Hey Alexander Vandamme
Just to confirm, can you verify that you're school has all of the below URLs allowlisted? Normally strange library issues like this are caused by one, or a couple, of them missing.https://*.minecraft-services.net/ Multiplayer/Library
https://*.xboxlive.com
Library/Demo Lesson
https://*.playfabapi.com
Library/Demo Lesson
Library
You can learn more here: URLs Used by Minecraft Education – Minecraft Education
Let us know if you have any additional questions, or concerns!
Thank you!1 -
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