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Checking Download

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12 comments

  • Aleksander Bolton

    Hi! I do you think you could provide were you are downloading this world from? I could help out more if I knew this info.

    Thanks!

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry to hear you are running into some issues with timing out downloads.

    Where was this world downloaded from? Do any downloads work or is it just this one with a problem?

    Do you know any others with this issue?

     

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  • Brandon Raskob

    Hello,

     

    My class is having a similar issue. I have a .mcworld file that I have used in the past (last school year) with my and multiple student computers. This school year, it will get stuck at the "Checking Download, this may take a few moments" for an indeterminate amount of time; so far only one student was able to load it after 10 plus minutes, though most of the time it times out. I have tried uploading other previous worlds I have saved and other newer downloads to the same effect. They either never load, or it takes far to long to be practical during class time. New worlds are fine, as are worlds that have already been loaded. Please help.

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  • Aleksander Bolton

    HI Brandon Raskob,

    Where are you downloading this form?

    Does this happen all the time?

    Is it specific only to one world?

    Do you know any others with this issue?

    - AB

    p.s. credits to Danny for the style ;)

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  • Brandon Raskob

    One is a saved world of mine from my previous computer, though it does it with other previous worlds I have saved and other newer downloads to the same effect. It seems to be happening with all of the students on all of the school computers.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Brandon,

    Thanks for the added info!

    Sorry to hear you are running into some issues, what Make/Model/ OS version do the students have?

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  • Brandon Raskob

    Hello. My setup:

    Edition    Windows 10 Education
    Version    22H2
    Installed on    ‎7/‎13/‎2022
    OS build    19045.5011
    Experience    Windows Feature Experience Pack 1000.19060.1000.0

    My students' setup:

    Edition    Windows 11Education
    Version    22H2
    Installed on    ‎10/‎13/‎2022
    OS build    22621.2283
    Experience    Windows Feature Experience Pack 1000.22662.1000.0

     

    We are all running version 1.21.6.0 of Minecraft Edu.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Thanks for that info! Have things worked prior?

    Does the issue replicate on another network?

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  • Brandon Raskob

    I tried it on my home network and had the same issue.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Gotcha, and this issue started with the most recent Minecraft Education update?

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  • Brandon Raskob

    The issue started over the summer when I transferred to this school. Whether it was because I transferred to a different school, or because something happened to the game over the summer I cannot say. But everything worked last school year at my old school, and now it doesn't.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Ah! Thanks for the info, so could it be possible your licenses are associated with the other school and not with your current one and therefore causing you access issues?

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