Everytime i open the app i get logged out and i need to put in my password

Bent Vervoort

• September 22, 2024 09:49
• Report a Concern

If i open the app i need to login. I checked if i had enabled Remember Me, and yes i did. It does fill in my mail but not my password.

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  Danny Support Agent

  • September 23, 2024 16:41

  

  Hey there,

  Sorry to hear you are running into some issues with Remember Me.

  Just had a few questions to help us support you further:

  1.) What device make / model and OS version are you on when you got this error?

  2.) Are you on the latest version of Minecraft Education?

  3.) Is this a home network or school network?

  4.) Is this a commercial account or school managed account?

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  Bent Vervoort

  • September 23, 2024 18:13
  • Report a Concern

  1. chromebookOS

  2. Yes

  3. Both

  4. School managed

  0
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  Danny Support Agent

  • September 23, 2024 19:13

  

  Hey there,

  Gotcha, thanks for the info!

  I would check in with your school's IT admin, there is a chance that they have some protocols in place for the device that could be interfering.

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