Unable to Sign In - using school account
My nephew uses Minecraft Educational on a Windows 10 personal computer and we recently reformatted his machine and re-installed Windows 10 and Minecraft to over come an error he started receiving last week: Unable to Sign In - We were unable to sign you in. Please make sure you are signing In with your school or organizational account and try again.
He is using his school account and his personal computer only has Windows 10 and Minecraft on it since it was recently reformatted to ensure malware was not disrupting the login. I have verified the machine is on the correct timezone and has the correct time. I've researched all other Unable to Sign In posts and cannot find a solution that will restore his access on his personal computer, even though his login credentials work fine on other devices (and previously worked fine on this Win 10 device).
I can provide his school address but not sure if it should be posted here. Please advise
-
Hey there!
Sorry to hear you are running into some issues with this error.
We have found that for some users have the issue because their time zone or region is off.
Could you confirm under Windows Settings > Time and Language > Date and Time that your time zone and region are right, and hit the "Sync Now" button?Windows 10:
1. Open Windows Settings and select Date and Time on the sidebar
2. Ensure that Time Zone is correct and select Sync Now
3. On the sidebar select Region and confirm that "Country and Region" is correct.
Let us know if these steps work for you!
0
Please sign in to leave a comment.
Comments
1 comment