unable to connect to world?

Michael Rubio

• May 19, 2024 13:42
• Report a Concern

when i join my brother world it say reset client and it did the same thing to my me i dont understand this

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• 

  Danny Support Agent

  • May 20, 2024 20:44

  

  Hey there!

  Sorry to hear you are running into some issues with Minecraft Education.

  Just had a few questions to help us support you further:

  1.) What device make / model and OS version are you on when you got this error?

  2.) Are you on the latest version of Minecraft Education?

  3.) Is this a home network or school network?

  4.) Is this a commercial account or school managed account?

  5.) Can you please provide a screenshot of the error (without personal info) so we can support you further?

   

  Thanks!

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