Nao consigo entrar no Minecraft Education

Ramiro Santos

• April 29, 2024 13:28
• Report a Concern

Nao consigo entrar no Minegraft Education.

Aparece uma mensagem "Account Switch Detected".

Mesmo trocando o usuário o programa, colocando o Usuário e Senha o programa não aceita.

Parece que o programa ficou presso na conta que entrou por último. Esta conta já foi excluida e portanto nao existe mais.

A licença que estamos usando é A3.

Preciso de ajuda para resolver este problema.

Obrigado.

0

• 

  Danny Support Agent

  • April 29, 2024 16:20

  

  Hey there,

  Sorry to hear you are running into some issues with Minecraft Education's "Account Switch Detected" error.

  Just had a few questions to help us support you further:

  1.) What device make / model and OS version are you on when you got this error?

  2.) Are you on the latest version of Minecraft Education?

  3.) Is this a home network or school network?

  4.) Is this a commercial account or school managed account?

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• 

  Ramiro Santos

  • April 29, 2024 18:39
  • Report a Concern

  1. Notebook lenovo I5 com 8Gb de Ram, rodando Windows 11

  2. Esta é uma pergunta que tenho que verificar. A palicativo foi instalado em meados o ano passado.

  3. Rede escolar

  4. Conta gerenciada pela escola.

  Obrigado.

  0
• 

  Kaleb Support Agent

  • April 30, 2024 19:20

  

  Hey there!
  Thanks for reaching out. I'm Caleb with the Minecraft Education Support Team, I'm happy to assist you today!
  
  Can you attempt to following steps and let me know how it goes for you? 

  1. Open MEE, close the sign in window and go into demo
  2. From demo, click "unlock full game" to get a cleared AAD window
  3. Now sign in with the new account

  Let us know if you have any additional questions, or concerns!
  Thanks,

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