i cant sign in
it keep saying We were unable to sign you in. Please make sure you are signing in with your school or organizational account and try again i dont know what to do
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Hey there,
I'm Caleb with the Minecraft Education Support Team! I'm happy to assist you today!
I understand how frustrating it can be when you can't sign into Minecraft Education. Let’s work together to get you back on track.Generally, when we have users report that they are unable to sign in. it's often that they are trying to sign into the wrong account. Please ensure that you're signing in with your work or school account and not your personal account.
Your work or school account will end with a domain like "minecraft.edu" or "schoolname.org". It generally won't end with "Outlook.com", "Gmail.com", or similar.To assist you further, I have a few questions:
1.) When did this issue start occuring?
2.) What devices and Operating systems are experiencing the issue?
3.) Any devices it does not reproduce on?
4.) What version of Minecraft Education Edition are you running? This can be confirmed in the lower right hand corner of the main menu
5.) Did you have to type username and/or password or did it try to sign in automatically before you saw the error?
6.) If none of the above solves this issue, could you provide a screenshot of the error you're receiving? This visual information will allow us to investigate the issue more effectively and provide a faster resolution.
Note: Please do not send any information that could potentially identify you, such as usernames, passwords, school name, or anything similar.Let us know if you have any additional questions, or concerns!
Thanks,
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This happened to me to before. All you have to do is reload it, or if your on a computer you can check your internet.
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hello thank you for the help but it still not working
1 the issue started 3-4 month ago
2im on my pc
3 i dont know what third question mean
4 im on v1.20.13
5. i only need to put my account username then is strated happning
it still work on schoo chromebook but it doesent work on pc
sorry for wait0 -
Never mind i found the proble the time was wrong but for me right now it is 11:05 pm but when it in sync it 8:05 my computer time is worng by 3 hours
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Gotcha, glad you found that because that is indeed the fix for this pesky error!
If you have any future questions, you know where to find us!
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mean while me i even i already have account like Minecraft education edition account and Microsoft account 365 still can't find my account in Android's and IOS?
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Hey there,
Sorry to hear you are running into some issues. I do not fully understand what is happening. Could you provide some more info on your issue? Do you have a Minecraft Education license and are struggling to get it logged in on your Android and IOS device?
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i sign in my microsoft account and i downloaded minecraft education and i put my email address in and it is not working please help me
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plz answer fast it is night in our land
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Hey there William!
Sorry you are running into issues singing in.
Are you trying to sign-in with a commercial or school-issued license?
Have things worked prior?
What error message do you receive?
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Hello Minecraft Assist Team. My brother is having an issue on loging into his account.
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His e-mail is fully perfect e-mail (because it is school's e-mail that give) but still, it says WE ARE ENABLE TO SIGN YOU IN.
PLEASE MAKE SURE YOU ARE SIGNING WITH YOUR SCHOOL OR ORGNIZATIONAL ACCOUNT AND TRY AGAIN. :( I know you are busy but can you tell me why this is happening and how to fix it? Thank you. :)
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Hey there!
Sorry to hear you are running into some issues with Minecraft Education and that error.
What device are they on?
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