Students cannot login
We have a handful of students who were given loaner Chromebooks due to various reasons (broken screens, mostly). Upon the return of their original Chromebooks, they can no longer login to Minecraft.edu. The error says that students do not have a Network Connection - however, they do. Their internet is fine, their login info is correct. Our IT guy said he reached out to you, but there was no solution and now I have 5-7 students who cannot get into the game. They are not able to participate in out yearlong project.
Please help!
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Hey there!
Sorry to hear you are running into some issues. I checked our tickets for recent ones from your domain name and it does not seem anyone reached out from that domain within this year.
Feel free to have them reach out again and we can troubleshoot with them in a ticket!
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It will not let me upload a 17kb image of the error screen. BUT, it does read:
No Network Connection
Please check your network settings and try again [2604]
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Hey there,
Thanks for the added info. If you could please have your IT admin reach out to us here -Submit a request – Minecraft Education we would be happy to troubleshoot some backend settings with them.
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Did you ever find a solution to this? Sign in works on all other platforms, including Android.
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Hey Nathan!
Sorry to hear you are running into some issues with logging into Minecraft Education as well.
Do you also get the [2604] error? And this is only happening on Chromebooks for you?
Does the issue replicate when connecting from a different network?
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Do you also get the [2604] error?
Yes.
And this is only happening on Chromebooks for you?
Yes.
Does the issue replicate when connecting from a different network?
Issue happens on all networks.
I have a support ticket in for this but we have no resolution. I have tested with creds supplied by support and they worked on our Chromebooks. I have supplied support with creds and they witnessed the same issue on their devices and network.
Auth seems to work for the users for all Microsoft applications, except Minecraft EDU on a Chromebook. They are authenticating with ADFS.
Students can:
- Authenticate via ADFS on Chromebooks.
- Access Microsoft 365 services (Outlook, Teams, OneDrive).
- Sign in to Minecraft Education website via Chrome browser on the Chromebook.
- Sign in to Minecraft Education Application on Windows devices with no issues
- Sign in to Minecraft Education Application on Android with no issues
This confirms:
- ADFS federation is functioning correctly.
- Conditional Access policies are not blocking sign-in.
- Licensing is properly assigned.
I am just looking for other users that have had the issue to see if they were able to nail down what was causing it.
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This issue is hitting my school as of this week. Very few students are currently affected, but once the problem strikes there is no relief I can provide. My students fit the same profile as detailed above in regard to functionality, except they can't get past the 2604 error. Help!
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Hey there,
Sorry to hear you are all running into the 2604 as well!
Are you able to try our preview app on Chromebook, which is version 1.21.11x and will soon be 1.21.13x, as they have newer versions of the Authentication libraries (and so may have some update that other Office apps have which is making them work)? Let us know how that goes if you try it!
Could try talking to their cert issuer and/or Google to see why the cert is not being trusted on the Chromebooks? You may need your IT admins support with this.
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Hello and I have the same issue this happened recently I tryed everything like rebooting and brainwashing my chromebook so can u help me my email I used was {Redacted} and the preview app is blocked and the tech team tryed there best to help me and please help me as soon as possible
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Hey there Michael!
Sorry to hear you are running into some issues as well. Keep your contact with your IT admin team! They will be able to further support and look into this for you. You can let them know they can reach out to us as you did if they have any questions!
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Hello I also Have the same problem I try restarting my chromebook and still does not work.
Please Help
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Hey there Aakil!
Sorry to hear you are running into some issues too with this. I would also recommend reaching out to your school's IT admin to see how they can help.
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i can't log in because it say no network but there is
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Hey there Temari!
Sorry to hear you are running into some issues too. Are you able to reach out to your school's IT admin as well?
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Hello,
Same problem on our school.
Does anyone has solved this problem?Gr Ramon
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Hey Ramon Keupers,
Generally a login issue indicates an issue with one of the URLs Used by Minecraft Education being blocked. You should verify with your IT Admin or Network Team that these URLs are not being filtered and are allowed past all decryption services, proxies, filters, or otherwise.
Additionally, No Network Connection can also indicate a misconfigured SSO Setup. So knowing more about that setup may help us determine the root cause!
Let us know if you have any additional questions, or concerns!
Thank you!0 -
Same issue in my school/district [2604 error]. I will pass along the URL list posted by Kaleb. Is there any other info to include when i contact my IT dept.?
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My classmate had the same issue. If you are using nyc doe device, the application that was causing is the Z-scaler. You can ask the IT admin to fix it.
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