Students cannot login
We have a handful of students who were given loaner Chromebooks due to various reasons (broken screens, mostly). Upon the return of their original Chromebooks, they can no longer login to Minecraft.edu. The error says that students do not have a Network Connection - however, they do. Their internet is fine, their login info is correct. Our IT guy said he reached out to you, but there was no solution and now I have 5-7 students who cannot get into the game. They are not able to participate in out yearlong project.
Please help!
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Hey there!
Sorry to hear you are running into some issues. I checked our tickets for recent ones from your domain name and it does not seem anyone reached out from that domain within this year.
Feel free to have them reach out again and we can troubleshoot with them in a ticket!
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It will not let me upload a 17kb image of the error screen. BUT, it does read:
No Network Connection
Please check your network settings and try again [2604]
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Hey there,
Thanks for the added info. If you could please have your IT admin reach out to us here -Submit a request – Minecraft Education we would be happy to troubleshoot some backend settings with them.
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Did you ever find a solution to this? Sign in works on all other platforms, including Android.
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Hey Nathan!
Sorry to hear you are running into some issues with logging into Minecraft Education as well.
Do you also get the [2604] error? And this is only happening on Chromebooks for you?
Does the issue replicate when connecting from a different network?
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Do you also get the [2604] error?
Yes.
And this is only happening on Chromebooks for you?
Yes.
Does the issue replicate when connecting from a different network?
Issue happens on all networks.
I have a support ticket in for this but we have no resolution. I have tested with creds supplied by support and they worked on our Chromebooks. I have supplied support with creds and they witnessed the same issue on their devices and network.
Auth seems to work for the users for all Microsoft applications, except Minecraft EDU on a Chromebook. They are authenticating with ADFS.
Students can:
- Authenticate via ADFS on Chromebooks.
- Access Microsoft 365 services (Outlook, Teams, OneDrive).
- Sign in to Minecraft Education website via Chrome browser on the Chromebook.
- Sign in to Minecraft Education Application on Windows devices with no issues
- Sign in to Minecraft Education Application on Android with no issues
This confirms:
- ADFS federation is functioning correctly.
- Conditional Access policies are not blocking sign-in.
- Licensing is properly assigned.
I am just looking for other users that have had the issue to see if they were able to nail down what was causing it.
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