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Problem logging in with educational accounts on Minecraft Education in Windows 11

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13 comments

  • cbv minecraft01

    Está acontecendo exatamente o mesmo erro com algumas máquinas especificas que utilizo, já tentei atualizar versão, desinstalar, atualizar update do Windows, e entre outras inúmeras situações para tentar solucionar. Aguardo ansiosamente uma solução por aqui.  

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey everyone,

     

    Sorry to hear you are running into some issues with this error!

     

    Just had a few questions to help us support you further:

    1.) When did it start happening?
    2.) What devices/OS's have you seen the issue on?
    3.) Any OS's it does not repro on?
    4.) Which Minecraft Education Version is installed?
    5.) Which Email address are you trying to sign in with?
    6.) Did you have to type username and/or password or did it try to sign in automatically before you saw the error?
    7.) Do you have an account you can repro with that we can sign in with? We'll need the creds to try and repro on our end.

    Let us know!

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  • cbv minecraft01

    1- Após a atualização

    2- Windows 11

    4- A mais recente e a antiga, nenhuma das duas funciona

    5- E-mail institucional de uma organização escolar, trabalhamos com o jogo em nossa escola e temos 50 contas, tentamos logar com varias nessas maquinas especificas e não funciona nenhuma.

    6- Sim, tentei de todas as formas

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Thanks for the info! If you would like, I can transfer our conversation to a ticket and we can send you a logging build to learn more?

    Let us know!

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  • cbv minecraft01

    Tenho interesse sim! Fico no agauardo

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  • Hilary Stratton

    If there is a solution to this issue can someone please post it? I have gotten no responses to any of my support tickets.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    @CBV - Sounds good! I have sent a ticket over to you, we can continue the convo there!

    @Hilary - Hey there! Looks like our team responded to your ticket yesterday, they will be happy to assist you there :) 

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  • cbv minecraft01

    Bom dia, alguma novidade para solucionar esse erro?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey @CBV! I have a created a ticket for us and sent you a log build to try over there. 

    We can continue our conversation in the ticket in your email. Let us know how the build goes for you!

     

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  • cbv minecraft01

    As soluções podem ser enviadas aqui? em nossa instituição não temos acesso a esse e-mail, utilizamos apenas para o login no minecraft education.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    We are sharing a logging build to your email, which we prefer to be on a user by user basis so we would need to continue troubleshooting via email. 

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  • Esley Henrique

    Boa tarde, não estou conseguindo fazer o login, no minecraft eduaction, mesmo sendo aluno tem que usar conta propria, não serve a conta apenas da microsoft?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there,

    Sorry you are running into login issues. Is your account a person one or one with a school? If it is with your school, I recommend reaching out to your IT admin for more info.

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