Licensed account not recognized

Marlin Burt

• January 26, 2024 21:32
• Report a Concern

I have two students' accounts that aren't being recognized though the admin page shows licenses assigned.

0

• 

  Joanna Volk

  • February 09, 2024 17:35
  • Report a Concern

  Do you know if anyone has gotten any answers on this? 

   

  0
• 

  Danny Support Agent

  • February 10, 2024 00:17

  

  Hey there all!

  Sorry to hear you are running into some issues assigning licenses to users. 

  Can we test making an entirely new user in Admin Center, assigning them licenses, and test if that works as intended? 

  0
• 

  Joanna Volk

  • February 10, 2024 00:22
  • Report a Concern

  I'm sure you are talking to the poster about this, but for me you could just repy to my emails. 

  0
• 

  Danny Support Agent

  • February 10, 2024 00:27

  

  Hey Joanna, 

  That test was directed to you as well if you could also give that a shot that would be great :) 

  0
• 

  Hilary Stratton

  • February 21, 2024 01:33
  • Report a Concern

  I have the same issue. I did try creating a new user but received the same error message for that account,

  0

Please sign in to leave a comment.