Support for Cancelling Minecraft Education for Commercial
Has been impossible for me to speak with a human who can assist with this. The email notifying of the upcoming bill links to a page that won't allow me to sign in with my personal email. Any ideas how I can cancel this subscription if I don't have login access?
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Hey Nicholas,
We can definitely get that figured out. I'm going to create a ticket for you so we don't share any private data with the public though.
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I am in the same boat. Please help!
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Hello, I've been charged for this yearly without using it. I also cannot log in in to any of the links provided in the billing email.
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Hey there Robert!
Sorry to hear you are running into some issues with this. Let me make a ticket for you and we can chat there!
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I am facing the same issue. Although I have the admin account username and password, I lost access to the authenticator app. Despite being a programmer, I have spent a lot of time trying to resolve this problem, including emailing Minecraft support and attempting to contact Microsoft Japan by phone. However, after about five months, the issue remains unresolved. At this point, I simply want to cancel my subscription.
PS: I believe Microsoft should hire people based on their abilities rather than focusing on DEI. Honestly, I feel that Microsoft’s services are currently poor. They have had enough time to add a "Pride" button to the Mac version of Office, but they still haven't been able to fix the login loop issue caused by losing access to the Authenticator app.
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Hey there!
We have refunded your ticket as we've informed you in the ticket.
Additionally, just as a side note: if you do not have access to your MFA, that is intended that you would not have access to the account.
This is for account security, as if MFA was skippable, then it would be useless. However, you do have the ability to disable MFA ahead of time via Azure AD settings or enabling Cloud in Microsoft Auth can also prevent issues like this from arising.
Just wanted to let you know that info as well, but you should be sorted! Have a good one!
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