MacOS version get freeze during account not login
OS: Ventura 13.5.2
Minecraft Java educational edition 1.20.12.0
I have tried to login with a corporate account that is not register as teacher account, so I did a mistake. Since then the software tried to login and keep frozen in the "sign-in" screen.
So I decided to delete the software and delete all trace in my systems so I could try with a different account, btu to my surprise it didnt work and keep asking to login with the same account in auto sign in mode
How can I prevent the software to use that account to login ?
How can I reset the account to login with?
How can I stop the auto signing ?
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Hey there,
I'm sorry to hear that you're having trouble with the resource download. We have a step that might help.
Mac cache Path:
1. Close Game (Backup any worlds if you wish)
2. Go command in Finder.
press Command-Shift-G and then paste the target directory~/Library/Application Support/minecraftpe/games/com.mojangand press Enter3. Backup folder to a different location and Delete Folder from this location
And delete the "resource pack" folder. Please let us know if this helps!
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Hello
The behaviour didnt change.
Open finder > deleted the folder
Open Minecraft and still the account I want to remove was there
Also the only way to close this windows is by "force quit" it.
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Hey there,
Thanks for the info, hmmm...
We could try to back up your worlds and uninstall and reinstall using our uninstall tool:
Perhaps this method will reset things as you expected them to.
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Hey,
I can download that file but I dont know how to open it at MacOS or how to use it. Could you explain it please?
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Hey JJ,
If you're having issues with that file, you can do a regular uninstall of the app and run a registry cleaner on your system. CCleaner is a free software that I have personally had success with.
Once you have done that, try reinstalling Minecraft Education and let us know if you are still having the same issue.
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I used "AppZapper" and "Delete App" with the same result.
So, I looked for CCleaner for MacOS I thought it was only a windows tool, and I cleaned it again and download a fresh version of minecraft education.
No progress the situation exactly the same, it ties to use the account I dont want to use wihtout option to remove it and the only solution to close the program is use a force quit because when you try to quit it doesnt respond.0 -
Hey JJ,
Can you try creating a new account on your device and try signing in on that device?
If you still receive the error, you may need to back up your info and format your device.
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Dears, is there any progress on this issue? I have similar one on Mac Pro Sequoia 15.0.1. During log in process stops and feeze. Seems this is some technical issue on Minecraft side. Can you please help to solve it as we are paying for licence and support?
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Hey there!
Sorry to hear you are running into this issue, this has been a tough one to troubleshoot. We do have some steps for you to try if you would like to continue this conversation over in a ticket, I can create one for us!
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Okay, honestly im not that in concern if we talk here or elsewhere. For me the concern is, that i pay licence, that i cannot use it and im not getting help on it. Can you tell me where is the problem? I see similar posts here, so this is not an unique issue of my mac and my account, its an software instability. So please help me to solve it.
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Okay! Ill make a ticket for us and we can chat there!
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