MacOS version get freeze during account not login
OS: Ventura 13.5.2
Minecraft Java educational edition 1.20.12.0
I have tried to login with a corporate account that is not register as teacher account, so I did a mistake. Since then the software tried to login and keep frozen in the "sign-in" screen.
So I decided to delete the software and delete all trace in my systems so I could try with a different account, btu to my surprise it didnt work and keep asking to login with the same account in auto sign in mode
How can I prevent the software to use that account to login ?
How can I reset the account to login with?
How can I stop the auto signing ?
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Hey there,
I'm sorry to hear that you're having trouble with the resource download. We have a step that might help.
Mac cache Path:
1. Close Game (Backup any worlds if you wish)
2. Go command in Finder.
press Command-Shift-G and then paste the target directory~/Library/Application Support/minecraftpe/games/com.mojangand press Enter3. Backup folder to a different location and Delete Folder from this location
And delete the "resource pack" folder. Please let us know if this helps!
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Hello
The behaviour didnt change.
Open finder > deleted the folder
Open Minecraft and still the account I want to remove was there
Also the only way to close this windows is by "force quit" it.
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Hey there,
Thanks for the info, hmmm...
We could try to back up your worlds and uninstall and reinstall using our uninstall tool:
Perhaps this method will reset things as you expected them to.
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Hey,
I can download that file but I dont know how to open it at MacOS or how to use it. Could you explain it please?
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Hey JJ,
If you're having issues with that file, you can do a regular uninstall of the app and run a registry cleaner on your system. CCleaner is a free software that I have personally had success with.
Once you have done that, try reinstalling Minecraft Education and let us know if you are still having the same issue.
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I used "AppZapper" and "Delete App" with the same result.
So, I looked for CCleaner for MacOS I thought it was only a windows tool, and I cleaned it again and download a fresh version of minecraft education.
No progress the situation exactly the same, it ties to use the account I dont want to use wihtout option to remove it and the only solution to close the program is use a force quit because when you try to quit it doesnt respond.0 -
Hey JJ,
Can you try creating a new account on your device and try signing in on that device?
If you still receive the error, you may need to back up your info and format your device.
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