Can't purchase licenses

Geoff Barrett

• September 15, 2023 17:14
• Report a Concern

I have had difficulty adding licenses to my Education account. I have the app downloaded but when I try to add licenses I get a "you are not eligible" message. However, I have confirmed that our school is eligible and I have the highest level of administrative control on the school Microsoft account. I have been working on this issue with no resolution for literally months. Is there anyone out there who can help me?

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• 

  Danny Support

  • September 18, 2023 18:09

  

  Hey there!

  I made you a ticket, and our team can continue troubleshooting over there.

  Thanks!

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