can't connect to my account.

Ahmed Oulmi

• August 18, 2023 13:29
• Report a Concern

when I want to connect to my account, I receive this message.

we could not connect you. make sure you log in to your school or organization account.

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  Danny Support

  • August 18, 2023 16:12

  

  Hey there! 

  Sorry to hear you are running into some issues.

  Just a few questions to support you better:

  -  Is this a commercial account or school managed account? 

  - What device and OS version are you on?

  - Can you send a screenshot of the error (without any personal info)?

   

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• 

  Janus Derek Albolario

  • August 18, 2023 16:36
  • Report a Concern

  i have the same problem 

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  Ernie Support

  • August 18, 2023 16:50
  • Report a Concern

  

  Hey Janus,

  Could you answer the same questions Danny asked above?

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