Lost my Worlds

Mayah Lewis

• August 15, 2023 02:24
• Report a Concern

I installed the new version (1.20) and lost EVERYTHING, worlds, resource packs, skins, all of them gone. Does anyone know how to get them back? I looked it up but nothing helped. I tried to sumbit a help request but it wasn't working so I'm trying this. Please help ): I'm very sad.

2

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  Danny Support

  • August 15, 2023 15:45

  

  Hey there,

  Sorry to hear! Did you uninstall your previous version then install the new one?

  What device and OS were you on?

  Was it a school managed account or a personal account?

  0
• 

  Mayah Lewis

  • August 15, 2023 22:42
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  I uninstalled the old version, It was on windows, I was on OS 22621.2134 and it was personal but I used my school acount to sign in. Is there anything you can do to  help???

  0
• 

  Ernie Support

  • August 16, 2023 16:37
  • Report a Concern

  

  Hey Maya,

  This article should help you out with you issue: https://educommunity.minecraft.net/hc/en-us/articles/4404785703316-Location-of-World-Files

  When you updated versions, did you install from the Windows store or the Minecraft Education desktop installer?
  If you used the windows store, try uninstalling and reinstalling using the desktop installer and vice versa.

  Be sure to back up your worlds in the future as well, as these things can happen.

  0

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