Minecraft - the usual 'You can't sign in here with a personal account. Use your work or school account instead.' error

Viktor Horvath

• August 13, 2023 20:00
• Report a Concern

Hi,

I followed the following page to purchase Minecraft Education for ourself as a family:
https://educommunity.minecraft.net/hc/en-us/articles/4415061129236-Purchasing-Minecraft-Education-for-Homeschooling-Family-use

I completed point 1 and point 2 so I already purchased Minecraft.

I just wanted to complete 3.1 (i.e. logging in to Microsoft Admin Center but when I typed the email that I used to buy Minecraft but it says that

You can't sign in here with a personal account. Use your work or school account instead.

It's pretty disappoiting.

Could you please help how I could use Minecraft Education? Or at least how can I get my money back? I wouldn't like to pay for something that I can't use.

Thanks,

Viktor

0

• 

  Ernie Support

  • August 15, 2023 16:25
  • Report a Concern

  

  Hey Viktor,

  You will need to log into Microsoft Admin Center using the Microsoft account you created. It should look like this:

  Username@domain.onmicrosoft.com

  If you can't remember it, let me know and we can create a ticket and help you recover it.

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• 

  Viktor Horvath

  • August 16, 2023 18:12
  • Report a Concern

  Hi,

  Thank you for your reply!
  It seems I've forgotten my username that belongs to xxxx@domain.onmicrosoft.com user... Could you please help me to recover it?
  Thank you very much!

  Regards,
  V.

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• 

  Ernie Support

  • August 16, 2023 21:28
  • Report a Concern

  

  Sure thing, Ill create a ticket for you.

  0

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