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Erro ao entrar no minecraft education

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4 comments

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    Sorry you are running into issues. 

    Has this started only happening after 1.20?

    What kind of device and specs are you running?

    Have you ensured that you have only one Minecraft Education application installed?

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  • ALESSANDRO SOUZA
    After the 1.20 update when it went to the microsoft store it doesn't work anymore. I only have minecraft installed. I need to do a school project but it doesn't work.

    I'm playing on the pc. Until the beginning of the year it worked.

     

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  • Ernie Support
    Support

    Hey there,

    Something on your network seems to be blocking connection to one or more of our services.
    You will need to ensure that your firewalls, proxies, parental Web-filters, and Antivirus firewalls are allowing all of our URLs which can be found here: https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide-

    Also, while the store version typically requires less permissions, it may be worth trying the Windows Installer which can be found at the bottom of this page: https://education.minecraft.net/en-us/get-started/download

    Be sure to export your worlds beforehand to ensure nothing is lost. See this guide for more details on the import/export process: Import, Export, and Manage Worlds – Minecraft Education

    Let us know if you figure something out or not.

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  • Ernie Support
    Support

    Ei,

    Algo em sua rede parece estar bloqueando a conexão com um ou mais de nossos serviços.
    Você precisará garantir que seus firewalls, proxies, filtros da Web dos pais e firewalls antivírus estejam permitindo todos os nossos URLs que podem ser encontrados aqui: https://educommunity.minecraft.net/hc/en-us/articles/360047118992 -FAQ-IT-Admin-Guide-

    Além disso, embora a versão da loja normalmente exija menos permissões, pode valer a pena tentar o Windows Installer, que pode ser encontrado na parte inferior desta página: https://education.minecraft.net/en-us/get-started/download



    Certifique-se de exportar seus mundos com antecedência para garantir que nada seja perdido. Consulte este guia para obter mais detalhes sobre o processo de importação/exportação: Importar, exportar e gerenciar mundos – Minecraft Education

    Deixe-nos saber se você descobrir algo ou não.

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