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Sign-on issues on PC

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14 comments

  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Thanks for this feedback J.P. Wood.  I am going to pass this on to my engineering team.  I'm also going to open a ticket so we can collect more information from you to help us troubleshoot.

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  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    J.P. Wood our testers are going to try to repro - could you let us know what type of device you are seeing these issues on?  Also, if you are using PCs do you use the desktop (.exe) or the store (.appx) version to install on the PCs? 

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  • J.P. Wood

    it is on Windows 10 OS and various models of dell, 7010, 3010, and lenovo thinkcenters M900. The image we used was created from a ISO, not from the online store. The machines are also domain joined.

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  • Penny Support
    Bug Zapper Super Star Beacon of Knowledge Support

    Thanks J.P. Wood.  One of our agents will reach out to work with you.

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  • Hello J.P. , I am in a similar situation. We use an image and after the last microsoft update our students started getting "contact admin, user not found" messages while trying to log in. The only thing I have found that works is reimaging the device. It is horrible. I've tried repair, reset, uninstall, reinstall and the only thing that is working is a reimage. I'm here looking for a better way...

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  • we have the same problem

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  • Hello Penny any word on why this is happening?

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  • Dominick Support
    Bug Zapper Support

    We are still investigating and isolating the issue. We are hoping the Devs will have a hotfix soon that will address many of the issues that are being reported. 

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  • Thank you! We are the last leg of school and need this program running. We love what it can do when it can do it.

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  • Dominick is there an update on this issue? I still have many students whom cannot join worlds.

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  • Dominick Support
    Bug Zapper Support

    We are thinking, from what you describe, that the user's profile may be corrupt. As a test try removing a user's profile from the PC (inside the registry.) If this works then what you can try is having students use devices they have never used before, which will cause a login profile to be made for them and see if they have access. 

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  • J.P. Wood

    In the summer we use the DelProf to clear student profiles, I will test this then. I cant delete them right now as they are in the middle of a semester and deleting the profile will also remove their local saved data. I will test on one computer to see if it helps.

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  • J.P. Wood

    I started with a fresh image and signed several students in and was able to run Minecraft without issue. However there were some new options that the users are prompted with upon logon that give an error now where before, when the programs were crashing, there was no error and the student could register the device. What is this supposed to accomplish and why is this appearing now?

    I took screenshots this time.

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey there!

    In the last screenshot at the bottom, it is making me think this is a guest account.

    I would recommend reaching out to your school's IT admin for more information.

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