I don't succeed to connect to my account

ingrid ingrid

• March 12, 2023 09:22
• Edited
• Report a Concern

Hi,

I had an account few months ago and a create a  nice world. I tried to connect today but it did not work and they wrote that my account do not exist...

How canb you help me ?

I used another email that this one. 

If someone can help me it will be perfect.

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  Danny Support

  • March 15, 2023 19:03

  

  Hey there!

  Sorry to hear you are running into some issues.

  Is this a personal account or a school managed account?

  What error message did you receive?

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• 

  Groscha Ellisov

  • March 22, 2023 19:07
  • Report a Concern

  я тоже не можу підключити мою обліковий запис.

  I'm ukrainer

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  Danny Support

  • March 22, 2023 21:49

  

  Hey there!

  Sorry to hear!

  Is this a personal or school managed account?

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  ingrid ingrid

  • March 23, 2023 04:51
  • Report a Concern

  It is my gmail account from school

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• 

  Dominick Support

  • March 23, 2023 15:25

  

  In order to play Minecraft Education you cannot use a personal email address. These addresses are @gmail, @hotmail, @yahoo, etc. The correct account will be tied to your school or have something like @onmicrosoft.com

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