Trouble signing in

Espen Blomhaugen

• December 15, 2022 08:50
• Report a Concern

Many students have had problems signing into Minecraft Edu in recent days.

They all have the same license, and it is completely random who gets to sign in.

I've double-checked the licenses of those who have problems, but can't find a common thread as to why they can't log in.

The error message is:

You must log in.

Sign in with your school or organization account to use Minecraft: Education Edition.

If you are not a school user, go to the app store to download the standard version.

 

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  Dominick Support Agent

  • December 15, 2022 23:46
  • Report a Concern

  

  This may be due to your certs needing to be refreshed. We identified a cert that was causing issues and resolved it over the weekend last weekend. Those with the old cert cached had issues logging in but we resolved with a new cert. The change should be automatic but depending on your infrastructure you may manually need to refresh the cert. 

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  Espen Blomhaugen

  • December 16, 2022 12:59
  • Report a Concern

  The students are using iPads, so the solution is to reinstall the application to get the new cert ?

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  Danny Support Agent

  • December 16, 2022 23:14

  

  Hey there,

  The cert refresh was on our end. It should have been solved the same day.

  Let us know if you are still receiving the error when you sign in and we can dig in further. If you are still receiving an error, it is unlikely to do with the cert issue since that was solved already. Feel free to add a screenshot without any personal info so we can support further! :) 

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