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Cannot connect to the service you need right now. Active Directory Issue

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3 comments

  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Patrick,

    We have seen this issue occur when the users do not have  "Read/Write permissions" for the application.
    Could this be possible?

    How many devices affected?
    What OS version? Make/Model?
    Has it worked prior?

    I would also check to see if there are two versions installed. Multiple versions installed can also be a culprit for this error.

    It is also worth checking all the URL's found here ( https://educommunity.minecraft.net/hc/en-us/articles/360047118992-FAQ-IT-Admin-Guide- ) are allowlisted on any virus protection programs or proxies

    Finally, if the issue persists, backup your worlds, uninstall, and reinstall from the Windows Store version here: https://aka.ms/downloadmee because less permissions are required to run it.

    Let us know how things go!

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  • Patrick Foltyn

    I was able to figure it out. It looks like TLS 1.1 and TLS 1.2 were disabled through Group Policy. I do seem to have run into another issue. Should I create a new post or ticket for it?

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  • Danny Support
    Beacon of Knowledge Bug Zapper Support

    Hey Patrick,

    Ah I see, thanks for the insight. That pesky TLS haha. Glad to hear!

    As for your other question, I'll make a ticket for you and we can chat there.

    See you there!

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