Do you see this error when you or a user in your organization tries to login? "We were unable to sign you in. Please make sure you are signing in with your school or organizational account and try again."
This error can happen for a few different reasons. Check out the table below for more information.
Cause
Solution
You are logging in with a personal Microsoft account
In order to access Minecraft Education, you'll need to have a Microsoft 365 school or business account.
Without an account you'll be able to access our Demo Lessons that allow you try a limited number of lessons endlessly.
Try syncing your system's clock. This is done differently per OS, but here are a couple examples:
Windows 10/11: Go to Windows Settings > Time and Language > Date and Time. Then, confirm that your time zone and region are right and hit the "Sync Now" button
iOS: Go to Settings > General > Date and Time and flip set automatically off and back on. Also, confirm that the time zone is correct.
The user account is not an AAD account
Although you may see the account and be able to assign a license in the admin center, the user isn't an account in your tenant. This can happen if you've created a guest account.
We recommend that you create a new account in your tenant for the user and assign a license to it.
Commercial account is not correctly configured
If you have recently purchased a license through our commercial subscription, you'll need to create users in the Admin Center and then assign purchased licenses to them.
When you first signed in and purchased Minecraft Education licenses, right before the billing info you would have created a new "business" email with its own @domain. The email address would look like this: EmailName@DomainName.onmicrosoft.com.
When you log into Admin Center, you should see your onmicrosoft account cached if you use the same device that you used to purchase the Minecraft Education license. If you can remember the Domain name but not the email name part, let us know.
Here is the guide to purchasing and managing commercial licenses that has more details about the full process.
