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Known Issues and Solutions for the Minecraft Education website
Here is a list of the current known issues and workarounds if they are available. Our web team is hard at work to address these issues and we expect to see them fixed soon. If you find any other issues please open a support request and let us know!
Lesson pages not loading, unable to log in, and newsletter signup failure on education.minecraft.net
Outage Description:
- Users are unable to log into the https://education.minecraft.net website
- Detail pages for individual lessons, worlds, and challenges do not load. User will see progress spinner but the page will not finish loading
- Users are unable to sign up for the Minecraft Education newsletter using the "Stay Up to Date" module on the bottom of many site pages.
Status: Engineering teams are investigating the issue.
Workaround:
- Login - None
- Lesson, world, challenge pages -- Users can access many of the lessons from within the Minecraft Education client using the Library.
- Newsletter signup - None
Minecraft Education app showing as unverified
Description: The first time a user logs into the website, they see a Permissions Verification message, which describes Minecraft Education as "unverified." IT Admins may see network traffic from this app as well.
Status: certification in progress
Solution: The app is safe to grant permissions to, and will soon show as verified to all users.
The page is displaying a spinning hexagon
Description: The resources on a page aren't loading and the page displays a spinning hexagon
Status: known issue
Solution: Add 'https://eduapi-management-prod.azure-api.net' to your network's allow list.
Using the same email address for your work/school (O365) and personal (MSA) accounts can create issues logging into the site
Description: If you have used your work or school email address (Office 365) to set up a personal Microsoft Account, this can cause confusion when you log into the website for the first time. The profile system may default to your personal account. In some cases, you will be asked to create a new profile, and you won't be able to access your old profile, which you created with your school or work account.
Status: under investigation
Solution: If you are having this issue, please open a support request and we'll add your profile to the investigation.