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Login Email Not Recognized

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5 comments

  • Access to Minecraft: Education Edition is dependent on the type of license you have. If your student happens to have a school email address, they may be able to sign in with that. If not, here is the link for purchasing correct licensing: https://education.minecraft.net/en-us/licensing

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  • Dominick Support
    Bug Zapper Support

    Thank you, Kelley! Kelley is correct that in order to login an email must be added/created under a school or organization that has Minecraft Education. If you do not have access to a school account, then you can purchase Minecraft Education as a commercial user. Let us know if you have other questions we can help with. 

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  • Becky Shivers

    I purchased the license to the education edition over the summer and now Microsoft is not recognizing my email address. I am 100% using the correct email. My son is very upset. Please help.

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  • Ernie Support
    Support

    Hey Becky,

    I am going to create a ticket for your issue so we can take a look at your issue.

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  • Alexander Jordan

    Becky,

    Support is a great resource. They've helped me on this issue last year.  You'll need to have access to Azure to manage your login and account settings.  You'll need to be able to set up or disable multifactor authentication, set up by default. The login email address alone is not adequate to log in.  That seemed to be my problem.

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